![]() ![]() Then when we did get to the next airport the luggage wasn’t there and again there was one person at the counter to assist with lost luggage. ![]() Most of the agents at the counters were working alone and that created long lines and wait times. However, a couple days afterwards other airlines were beginning to resolve the issues. I understand there was a storm and that impacted flight for a couple days. We had flights delayed and cancelled over and over. What part of that is not common sense? And to the woman who left her 70 yr old mother with dementia to fly alone on Christmas, SHAME ON YOU! Who does that? How disgusting that you would put your own mother in harm’s way like that? You KNOW she’s not up to traveling alone and you left her at the airport on Christmas? You’re either stupid or just incredibly selfish. Travel requires planning, planning means checking what the weather will be like during your travel, and packing appropriately. If there’s a weather issue on the East Coast, it can cause disruptions for the West Coast. ![]() Seriously y’all? You act like you don’t know that holiday travel is STUPID BUSY to begin with and like y’all didn’t know a big storm was coming! The news has been talking about the winter storm bomb for days! And it’s been RIGHT IN THE MIDDLE OF THE FREAKING COUNTRY! Planes fly back and forth through the middle of the country all the time. We are all fighting to get home, and we did not travel for leisure, we do not travel during the holidays for this reason, but as I stated our friend and brother was murdered and we wanted to honor him by being there, as he would have for us. There is no bad weather anymore, but that is the excuses the airline keeps using. when i asked about meal, travel, ticket expenses or refunds the agent in the airport told me they do not offer anything for inclement weather after telling us that our flight was canceled because there was no crew to fly our plane. Southwest has been no help, just leaving you to solve the problem. We waited 3 hours on hold with Southwest and got a rude agent whole got us a flight for this morning 12/26 at 5am, make arrangements for that, get up at 1am FLIGHT CANCELED, all while prices are shooting up from $400- 4500 just for one way. I cannot miss any days as they would be without pay. My mothers dog is in the kennel and he is scheduled to be out today, which will cost her more money if they can keep him, and we both have to be back for work. The agent moved slow while we watched other people in line behind us get flights only for us to get a flight on Wednesday, which was going to be a major inconvenience as I am some ones designated driver for their emergency surgery scheduled Tuesday 12/26 at 8am in Texas. while heading there the flight was cancelled, we could not pick another flight online due to error messages, so we went to the counter. We would be charged $60 to keep our car until 6pm that day so we chose to return it and uber to the airport. Our flight began getting delayed early that morning, and even went back up an hour for the leave time. We flew in from DAL on 12/21, and we scheduled to fly out 12/24. My mother and I are in town for an emergency funeral, the postal worker Aundre Cross in Milwaukee who was killed. ![]()
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